Privacy Policy

We collect personal information that you voluntarily provide to us when you register for a TRMS workspace, express interest in our services, or otherwise contact us. The personal information we collect depends on the context of your interactions with TRMS, the choices you make, and the features you use.

The personal information we collect may include the following:

• Names, email addresses, and job titles
• Company name, billing address, and tax identifiers
• Phone numbers and account credentials
• Tender documents, draft responses, and content you upload

We process your personal information for a variety of reasons, depending on how you interact with our services, including to provide, improve, and administer the TRMS platform, to communicate with you, for security and fraud prevention, and to comply with legal obligations.

We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.

We will only process your personal information when we believe it is necessary and we have a valid legal reason to do so. We may rely on your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

We may share information in specific situations described in this section and with the following categories of third parties: cloud hosting providers, customer support tools, payment processors, and analytics services.

• Service providers acting under our instructions
• Affiliates of TRMS, Inc.
• Authorities when required by law

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with TRMS. These technologies help us maintain the security of our platform, prevent crashes, fix bugs, and analyze how our services are performing.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts, no electronic transmission over the internet can be guaranteed to be 100% secure.

Depending on where you are located geographically, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. To exercise any of these rights, please contact us using the details below.

If you have questions or comments about this notice, you may email us at privacy@trms.co.zw or contact us by post at TRMS, Inc., 1 Sam Nujoma Street, Harare, Zimbabwe.